Reservation
Except as otherwise expressly agreed, Mandarin Road Travel and its Client and/or Agent agree that the terms and conditions for the services rendered by Mandarin Road Travel to the Client, whether on an individual or a tour basis (or the "Services") shall be governed by the General Booking Conditions set out below. All parties also agree said General Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between Mandarin Road Travel and the Client/Agent: VALIDITY All prices quoted to the Client/Agent are on a net basis in United States Dollars and valid according to the date specified on the Mandarin Road Travel printed tariffs and/or quotation and/or invoice issued to the Client/Agent. Mandarin Road Travel warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance or invoice but are subject to change in line with market, tax or currency fluctuation, with or without prior notice. RESERVATION AND CONFIRMATION Reservations are to be made to our office or to our appointed General Sales Agent. Upon confirmation of a reservation, a 30% (thirty percent) deposit is requested, and the total package tour price for the Services should be paid at least 30 days (thirty days) prior to client's arrival in Vietnam or starting date of the tour. Otherwise Mandarin Road Travel may, at its sole discretion, cancel the bookings without any refund of sums already paid to Mandarin Road Travel by the Client/Agent. Mandarin Road Travel also reserves the right to change any arrangement (including tours, programs, prices and services) in the best interest of its Client/Agent, with or without prior notice.

Payment
PAYMENT Except as otherwise agreed by Mandarin Road Travel, Client's payment shall be executed by cash or bank transfer. Except for cash payment, service charge may apply. In case credit facilities has been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to our bank account in Vietnam.

• Account Name : Mandarin Road Co.,Ltd
• Account No : 2861089 (USD)
• Bank Name : ASIA COMMERCIAL BANK
• SWIFT Code : ASCB VNVX
• CHIPS UID No : 344859
• Bank Address : 184- 186 Ba Trieu Str., HA NOI

Cancellation
CANCELLATION Save for cases where a Client/Agent loses deposit as mentioned above, charges for cancellation of bookings are not levied by Mandarin Road Travel. However, if hotels, carriers and other contractors apply charges for cancellation, the Client/Agent shall be liable to pay those charges to Mandarin Road Travel or to the concerned parties directly. Vouchers are to be issued by Mandarin Road Travel for all booking arrangements. A copy of the Client's itinerary should be enclosed with the voucher and should reach the Client on his arrival or beginning of the arrangements booked.

Liability
LIABILITY Mandarin Road Travel shall always do its utmost to provide the Services to the best of its capacity and to the satisfaction of the Client. It is the understanding of all parties that Mandarin Road Travel acts as an intermediary between the Client/Agent and airlines, hotels, transport operators, local tourist offices and other contractors providing the Services to the Client. Mandarin Road Travel shall in no event be liable to the Client/Agent, by reason of breach of Services or unsatisfactory Services provided to the Client by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond the control of Mandarin Road Travel and/or sustained by an act or default of any person or company providing the Services to the Client. The Client/Agent warrants that Mandarin Road Travel shall not be responsible and/or liable for additional expenses and/or damages incurred due to any delay, accidents, natural disaster, political action or unrest.

Insurance
CLAIMS All disputes claims and litigation regarding Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding fail, the disputes, claim or litigation shall be finally settled by arbitration of the Vietnam International Arbitration Center (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of the Services.